Refund Policy
Last updated:
The short version. Refunds cover our failures, not changed minds. If the service will not work on a compatible device after we have tried to fix it, if you were charged twice, or if you ask within seven days of a first purchase after troubleshooting, you are covered. Requests go to @host4k on Telegram.
When you qualify for a refund
- The service does not work. Playback fails on a device we confirmed was compatible, for 72 consecutive hours or more, because of a fault on our side.
- You were charged twice. A duplicate charge for the same subscription period is refunded in full, always.
- First seven days, first purchase. New subscribers can request a refund within seven days of a first order, provided you have contacted us and let us attempt to solve the problem.
When you do not
- The channel list is not what you hoped for. Ask us which channels are carried before you buy and this never happens.
- Your internet connection is too slow or unstable to stream reliably.
- You broke the Terms of Service, for example by sharing or restreaming your account.
- A broadcaster geo blocks content in your country. That is outside anything we control.
- You changed your mind after the first seven days.
- You never contacted support and never gave us a chance to fix it.
How to request one
- Message @host4k on Telegram and say clearly that you are requesting a refund.
- Include your order reference from the checkout confirmation.
- Include your device and the app you were using, for example Fire TV Stick with IPTV Smarters.
- Describe the problem and what you already tried with support.
We will confirm we have the request and tell you what happens next. If anything is missing we will ask once rather than leaving you waiting.
How long it takes
| Stage | How long | Who is doing it |
|---|---|---|
| We assess the request | Up to 3 business days | IPTV Trends support |
| We start the refund | Same day as approval | IPTV Trends |
| Money reaches your card | 5 to 10 business days | Your bank or card issuer |
Refunds go back to the payment method used at checkout. We cannot send them anywhere else. Weekends and public holidays can add to the assessment stage.
How to avoid needing one
- Check your device first. Make sure it runs one of the apps in our app list.
- Check your connection. Around 25 Mbps for Full HD, 50 Mbps or more for 4K, and prefer a wired connection.
- Ask about channels before paying. Send the channel name and country on Telegram and we will confirm it.
- Message us at the first sign of trouble. Most playback problems are settled in a few messages.
Refund questions
We assess a request within three business days. Once approved, we start the refund the same day. Your bank then takes five to ten business days to put the money back on the card. That last step is out of our hands.
Change of mind requests outside the first seven days are not normally granted. Ask us anything you need to know before you buy, because that is the point at which we can stop you buying the wrong thing.
Message us on Telegram first so we can try to fix it. If the service cannot be made to work on a device we told you was compatible, and troubleshooting has been attempted, that qualifies for a refund.
Send us both order references on Telegram. Duplicate charges for the same subscription period are refunded in full and are not counted against any other part of this policy.