- Service failurePlayback fails for 72 hours or more because of a fault on our side.
- Duplicate chargeA double charge for the same period is always refunded in full.
- First 7 daysFirst orders, after troubleshooting with support.
- Fast handlingAssessed within 3 business days of your request.
Contents
1. When you qualify for a refund
- The service does not work: playback fails on a device we confirmed as compatible for 72 consecutive hours or more because of a fault on our side.
- Duplicate charge: you were charged twice for the same subscription period. This is always refunded in full.
- First seven days: you request a refund within seven days of your first order, after contacting support and allowing us to attempt to solve the problem.
2. When a refund does not apply
- A channel you expected is not in the lineup. Ask us before buying and we will confirm it.
- Your internet connection is too slow or unstable to stream reliably.
- The Terms of Service were breached, for example by sharing or restreaming access.
- A broadcaster restricts content in your country.
- A change of mind after the first seven days.
- Support was never contacted to attempt a fix.
3. How to request a refund
- Message @host4k on Telegram and say clearly that you are requesting a refund.
- Include your order reference from the checkout confirmation.
- Include your device and app, for example "Fire TV Stick with IPTV Smarters".
- Describe the problem and what you have already tried with support.
We confirm receipt and tell you what happens next. If anything is missing, we ask once rather than leave you waiting.
4. How long it takes
| Stage | Time | Handled by |
|---|---|---|
| Request assessed | Up to 3 business days | IPTV Trends support |
| Refund started | Same day as approval | IPTV Trends |
| Money back on your card | 5 to 10 business days | Your bank or card issuer |
Refunds are returned to the payment method used at checkout and cannot be sent elsewhere.
5. How to avoid needing a refund
- Check your device runs a supported app: see the installation guide.
- Check your connection: around 25 Mbps for Full HD and 50 Mbps or more for 4K, ideally wired.
- Ask about specific channels before buying.
- Message us at the first sign of trouble; most problems are solved in a few messages.
6. Your statutory rights
This policy does not affect any consumer rights you have under the law where you live that cannot be excluded by contract.
7. Contact
Refund requests and questions: @host4k on Telegram.
Questions
We assess a request within three business days and start the refund the same day it is approved. Your bank then takes five to ten business days to return the money.
Change of mind requests are considered within seven days of a first order, after troubleshooting with support.
Message us on Telegram first so we can fix it. If it cannot be made to work on a device we confirmed as compatible, that qualifies for a refund.
Send both order references on Telegram. Duplicate charges for the same period are refunded in full.